THIS SAME SHIT HAPPENED TO ME AND THEY REFUSED TO REFUND MY MONEY OR RESEND THE PACKAGE
practical advice if that happens to you contact your credit card company (or PayPal or however you paid). Give them every info you have. I ordered from the Bonjour Jolie box that was going around on Tumblr, and they offered a scent free one on the website so I ordered it, and they sent me one with scented products (which made me allergic to the whole box) and when I complained they refunded the additional $2 charge for scent-free only and said they no longer offer scent-free, which I said I wouldn’t’ve ordered if I knew because I have allergies and they were like ¯\_(ツ)_/¯ so I forwarded it to Visa and Visa cancelled the payment getting me my money back.
Visa, Mastercard, Amex and Paypal all have way more clout with vendors than you do, and they will be able to use that to punish companies taking advantage of consumers if there is a pattern of lack of care consider reporting to the Better Business Bureau or other local consumer advocacy groups.
Don’t let companies get away with this shit, if you pay for a product you have to get it or a refund, this doesn’t mean you have to be rude, but it’s your money.
